All ride requests are subject to confirmation by AMS Holland and the assigned driver.
Only the ride type agreed upon at the time of booking is guaranteed.
A booking becomes valid once AMS Holland has confirmed it in writing via email or via a digital platform.
AMS Holland offers the following services:
Transfer rides (e.g. airport to city center or hotel)
Long-distance rides (25 km and above)
On-demand chauffeur service
Hourly bookings (within or outside the pickup city)
Tours and sightseeing rides
Group transport with Sprinters or Coaches
Requests for changes during a ride (e.g. detours, extra stops) may be granted at the driver’s discretion. Additional charges may apply.
The pickup time is as confirmed in your booking.
If a valid flight or train number is provided, we proactively monitor delays or early arrivals to adjust pickup accordingly.
If no number is provided, the agreed pickup time is binding.
Vehicle class (e.g. Executive, Limousine, Van, Electric) may be selected during booking.
Specific vehicle models are not guaranteed.
AMS Holland may upgrade vehicle class at no extra cost if the chosen class is unavailable.
Fares include luggage declared at time of booking.
Bulky or special items (e.g. wheelchairs, sports gear) must be declared in advance.
Undeclared or unsafe items may be refused.
Only allowed if declared in advance and transported in a secure carrier.
Non-compliant animal transport will be refused.
Child seats must be pre-requested with age and number of children.
Transport of unaccompanied minors requires prior written approval.
For incidental transfers, a child seat is not legally required but available upon request and availability.
Cancellations within 24 hours of scheduled pickup are non-refundable.
If no contact is made within 60 minutes of flight arrival, the ride is marked as a no-show and non-refundable.
If contact is made but the passenger fails to appear, a €18.75 per 15 minutes waiting fee applies.
Cancellations within 7 days are non-refundable.
No contact within 60 minutes after flight arrival results in no refund.
If contact is made but pickup fails, a €150 per hour (pro rata) waiting fee applies.
Cancellations within 24 hours are non-refundable.
A 15-minute grace period applies. After that, a waiting fee of €18.75 per 15 minutes applies from the scheduled pickup time.
Cancellations within 7 days are non-refundable.
A 15-minute grace period applies. Afterwards, €150 per hour (pro rata) applies, starting from scheduled pickup time.
Cancellations:
≥24 hours before pickup: Full refund
12–4 hours before pickup: 50% refund
<4 hours before pickup: No refund
No-show or last-minute cancellations are non-refundable.
Cancellations within 7 days are non-refundable.
A 15-minute grace period applies. After this, €150 per hour (pro rata) waiting fee is charged.
Leaving the pickup location without notifying us is considered a no-show and fully chargeable.
Changes to an existing reservation are considered new bookings. The original cancellation policy remains in effect.
Service Type | Grace Period | Waiting Fee After Grace |
Airport Pickup | 60 minutes | €18.75 per 15 min |
Train Station / Point-to-Point | 15 minutes | €18.75 per 15 min |
Sprinter or Coach (all types) | 15 minutes | €150 per hour (pro rata) |
Seatbelt use is mandatory.
Follow driver instructions at all times.
It is not permitted to:
Smoke or vape
Eat without approval
Bring or consume alcohol without permission
Violation may result in cleaning fees or service refusal.
Payments via credit card are accepted. By submitting a payment method, the passenger authorizes AMS Holland to store and charge it.
Currency conversion or bank fees are borne by the passenger.
Invoices are issued digitally.
AMS Holland is liable only for damages caused by intentional misconduct or gross negligence.
Drivers are independent contractors; AMS Holland acts as an intermediary.
AMS Holland is not liable for lost or left-behind property.
All agreements are governed by Dutch law.
Legal jurisdiction is Amsterdam, unless otherwise dictated by law.
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