Allround Mobility Service Holland (AMS Holland)

1. Booking & Confirmation

• All ride requests are subject to confirmation by AMS Holland and the assigned driver.
• Only the ride type agreed upon at the time of booking is guaranteed.
• A booking becomes valid once AMS Holland has confirmed it in writing by email or through a digital platform.

2. Ride Types & Service Options

AMS Holland offers the following services:

• Transfer rides (e.g. airport to city centre or hotel)
• Long-distance rides (25 km and above)
• On-demand chauffeur service
• Hourly bookings (within or outside the pickup city)
• Tours and sightseeing rides
• Group transport with Sprinters or Coaches

Requests for changes during a ride (e.g. detours, extra stops) may be granted at the driver's discretion. Additional charges may apply.

3. Pickup Time & Arrival Monitoring

• The pickup time is as confirmed in your booking.
• If a valid flight or train number is provided, we proactively monitor delays and early arrivals to adjust the pickup accordingly.
• If no flight or train number is provided, the agreed pickup time is binding.

4. Pickup Procedure

• Driver details (driver name, mobile number, vehicle type and licence plate) are shared with the passenger before the scheduled pickup time.
• Airport pickups: the driver waits at the arrivals hall with a name sign, unless an alternative meeting point has been agreed in advance. Specific meeting points may apply per terminal and are stated in the confirmation.
• Train station pickups: the driver waits at the agreed meeting point, generally near the main exit or platform indicated in the confirmation.
• Address pickups: the driver arrives at the confirmed address. Access restrictions (gated property, hotel lobby, restricted zone) must be communicated in advance.
• If the passenger cannot locate the driver, the passenger must contact the driver or AMS Holland immediately. Failure to make contact within the applicable grace period may result in a no-show charge.

5. Vehicle Class & Substitutions

AMS Holland operates the following five vehicle classes:

• Executive sedan — Mercedes E-Class (up to 3 passengers).
• LimoVan — Mercedes V-Class (up to 7 passengers).
• Limousine — Mercedes S-Class and Electric Mercedes EQS (up to 3 passengers).
• Sprinter — Mercedes Sprinter (up to 21 passengers).
• Coach — Touringcar (up to 50 passengers).

Cancellation periods and waiting fees vary by vehicle class — see Section 7. The specific vehicle class may be selected during booking. Specific vehicle models are not guaranteed. AMS Holland may upgrade the vehicle class at no extra cost if the chosen class is unavailable.

6. Passenger Responsibilities

6.1 Luggage

• Fares include luggage declared at the time of booking.
• Bulky or special items (e.g. wheelchairs, sports equipment) must be declared in advance.
• Undeclared or unsafe items may be refused.

6.2 Animals

• Only allowed if declared in advance and transported in a secure carrier.
• Non-compliant animal transport will be refused.

6.3 Children & Minors

• Child seats must be pre-requested, including the age and number of children.
• Transport of unaccompanied minors requires prior written approval.
• For incidental transfers, a child seat is not legally required but is available upon request and subject to availability.

7. Cancellation, Changes & Waiting Times

Cancellation periods and waiting fees depend on the vehicle class. Section 7.1 sets out the rule per class. Sections 7.2–7.4 cover service-specific rules (airport pickups, point-to-point rides and tours). Sections 7.5–7.6 cover rebookings and bookings via a hotel.

7.1 Cancellation periods & waiting fees by vehicle class

Waiting fees apply after the relevant grace period at pickup (see 7.2 and 7.3) and are calculated from the original scheduled pickup time. For point-to-point rides, any waiting time is paid to the driver directly at the time of service.

7.2 Airport pickups (all vehicle classes)

• A 60-minute grace period applies from the flight's arrival at the gate.
• If no contact is made within 60 minutes, the ride is treated as a no-show and is non-refundable.
• If contact is made but the passenger fails to be at the agreed location, the waiting fee for the booked vehicle class (see 7.1) applies, calculated from the original scheduled pickup time.

7.3 Point-to-point and station pickups (all vehicle classes)

• A 15-minute grace period applies from the scheduled pickup time.
• After the grace period, the waiting fee for the booked vehicle class (see 7.1) applies, calculated from the original scheduled pickup time.
• Any waiting time is paid to the driver directly at the time of service.

7.4 Tours

Tours operated with an Executive sedan or LimoVan use a tiered refund schedule:

• ≥24 hours before pickup: full refund.
• 12 to 4 hours before pickup: 50% refund (50% charge).
• Less than 4 hours before pickup: no refund.
• No-show or last-minute cancellations are non-refundable.

Tours operated with a Limousine, Sprinter or Coach follow the standard 7-day cancellation rule (see 7.1). The 15-minute grace period at pickup applies. Leaving the pickup location without notifying us is treated as a no-show and is fully chargeable.

7.5 Rebookings & Changes

• Minor adjustments — such as a pickup-time shift within the same day, an additional stop within the original route, or a change of drop-off within the same area — may be accommodated at AMS Holland's discretion, subject to availability. Additional charges may apply.
• Substantive changes — such as a different date, a significantly different route, or a change of vehicle class — are treated as a new booking. The original booking remains subject to the cancellation rules in 7.1.

7.6 Bookings via a Hotel or Other Accommodation

• If a transfer has been booked through a hotel or other accommodation, cancellation of the underlying hotel reservation does NOT automatically cancel the transfer.
• The passenger must inform AMS Holland directly of the cancellation. A cancellation communicated only to the hotel is not considered a valid cancellation.
• Without timely notice to AMS Holland, the standard cancellation rules in 7.1 apply and the transfer remains chargeable.

8. Passenger Conduct & Vehicle Care

8.1 Behaviour

• Seatbelt use is mandatory at all times.
• Passengers must follow driver instructions at all times.
• It is not permitted to:
  • Smoke or vape inside the vehicle
  • Eat inside the vehicle without the driver's approval
  • Bring or consume alcohol without prior permission
• Violation may result in cleaning fees, additional charges, or refusal of service without refund.

8.2 Cleaning & Damage Fees

• Excessive soiling — including but not limited to vomit, blood, food or beverage spillage, smoke residue or animal residue — results in a cleaning fee equal to the actual cleaning cost incurred plus compensation for the period the vehicle is unavailable for service, calculated at the applicable hourly rate of the affected service class.
• Damage to the vehicle interior, equipment or upholstery is charged at actual repair or replacement cost, supported by an invoice or quote from the repair provider.
• Aggressive, threatening or unsafe behaviour may result in immediate termination of the ride without refund and, where appropriate, reporting to the relevant authorities.

9. Payments

• Payments by credit card are accepted. By submitting a payment method, the passenger authorises AMS Holland to securely store and charge it.
• Currency conversion charges and bank fees are borne by the passenger.
• Invoices are issued digitally.
• International rides — for rides starting or ending outside the Netherlands, or in regions where in-vehicle payment terminals may not function reliably, full payment must be settled in advance via bank transfer or a secure online payment link. On-board card or cash payment is not guaranteed in these cases.

10. Force Majeure

• AMS Holland is not liable for delays, modifications or non-performance caused by events beyond its reasonable control. These include, without limitation, extreme weather, road closures, traffic incidents, accidents, public-transport disruption, airport capacity restrictions or congestion, prolonged passport or border-control queues (including delays caused by new or stricter EU border-control rules such as the Entry/Exit System / EES), strikes, government measures, civil unrest, acts of war or terrorism, pandemics, and supplier or infrastructure failures.
• In the event of force majeure, AMS Holland will use reasonable efforts to provide alternative transport or to reschedule.
• If a confirmed ride cannot be performed due to force majeure on the AMS Holland side, prepaid amounts are refunded or credited at the passenger's choice.
• Force majeure on the passenger's side (including but not limited to flight cancellations, illness, missed connections) does not waive the standard cancellation policy unless agreed otherwise in writing.

11. Communication & Personal Data (GDPR / AVG)

11.1 Operational Contact

By submitting a booking, the passenger consents to AMS Holland and the assigned driver contacting them by phone, email or SMS for matters directly related to the ride: confirmation, pickup updates, traffic or delay notifications, vehicle identification and post-ride follow-up. This contact is necessary for the performance of the booking.

11.2 Marketing & Opt-out

• Marketing or promotional communications are sent only with the passenger's explicit opt-in consent.
• Consent for marketing can be withdrawn at any time via the unsubscribe link in any marketing email or by emailing privacy@amsholland.com. Withdrawal does not affect operational contact necessary for confirmed bookings.

11.3 Personal Data

AMS Holland processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Dutch Algemene Verordening Gegevensbescherming (AVG). For full details, see our Privacy Policy.

12. Liability

• AMS Holland is liable only for damages caused by intentional misconduct or gross negligence.
• Drivers are independent contractors; AMS Holland acts as an intermediary.
• AMS Holland is not liable for lost or left-behind property.

13. Governing Law & Jurisdiction

• All agreements are governed by Dutch law.
• The competent court is the court of Amsterdam, unless otherwise dictated by mandatory law.

Last updated: April 2026 · Allround Mobility Service Holland B.V. · These terms supersede any previous versions.