FAQ

Where do I find my driver once I arrive at Amsterdam Schiphol Airport?

After confirmation, we will monitor the given in flight for delay or pre-arrival. The driver will be waiting at the arrival gate with a personalized sign. We kindly ask to switch on the mobile phone as soon as possible after landing. If needed, the chauffeur is able to make contact directly. 48 hours prior to your arrival you will receive a pre arrival email. Shortly prior to landing a driver gets assigned to your reservation. You will automatically receive the driver’s detail per email as well.

What if my flight is delayed. Will my driver wait for me? 

After confirmation, we will monitor the given in flight for delay or pre-arrival. The driver will be waiting at the arrival gate with a personalized sign. We kindly ask to switch on the mobile phone as soon as possible after landing. If needed, the chauffeur is able to make contact directly. 48 hours prior to your arrival you will receive a pre arrival email. Shortly prior to landing a driver gets assigned to your reservation. You will automatically receive the driver’s detail per email as well.

I didn’t get a confirmation, what should i do?

Unfortunately, sometimes our emails are placed in the spam folder without notice. If you did not receive any emails from us after submitting your form, please contact us by email reservation@amsholland.com or by telephone +31202142378. We are more than happy to assist you.

What is you cancellation policy and till when can I cancel my booking?

Kindly refer to our cancellation policy page here for more details.

Can I pay the driver when I arrive at the airport?

To make sure your driver is waiting for you on the given time and date with a Private Airport Pickup or a transfer with a pickup address outside of Amsterdam we do require pre-payment.

We have a lot off luggage, will it fit?

The number of passengers and the amount of luggage vary per vehicle type:

  • Executive Mercedes E-Class (3 pers/ 2 normal size suitcases/2 carry-on luggage)                
  • Limousine Mercedes S-Class (3 pers/ 2 normal size suitcases/2 carry-on luggage)               
  • Electric Limousine Mercedes EQS (3 pers/ 2 normal size suitcases/2 carry-on luggage)        
  • LimoVan Mercedes V-Class (7 pers/ 7 normal size suitcases/7 hand luggage)


We also offer transfers with vehicles for 16,23,28, 34 or 54 persons based on availability. Please email us at reservation@amsholland.com to receive a tailor-made offer.

What does checked-in luggage mean?

Carry-on luggage means luggage that is small in size and therefore fits in the cabin of the aircraft (cabin luggage). You do not have to check this luggage in and therefore do not have to check it out!

Checked-in luggage refers to items handed over during the check-in process to be placed in the aircraft’s cargo hold within the specified guidelines.

How do we get in touch in case of any unforeseen circumstances or changes to the flight schedule? 

Should your travel plans change, or if you need assistance with existing or future bookings, please remember we’re just a call +31202142378 or email reservation@amsholland.com away. Our goal is to provide you with seamless and carefree transportation solutions.