Terms & Conditions

1. Booking & Confirmation

  • All ride requests are subject to confirmation by AMS Holland and the assigned driver.

  • Only the ride type agreed upon at the time of booking is guaranteed.

  • A booking becomes valid once AMS Holland has confirmed it in writing via email or via a digital platform.

2. Ride Types & Service Options

AMS Holland offers the following services:

  • Transfer rides (e.g. airport to city center or hotel)

  • Long-distance rides (25 km and above)

  • On-demand chauffeur service

  • Hourly bookings (within or outside the pickup city)

  • Tours and sightseeing rides

  • Group transport with Sprinters or Coaches

Requests for changes during a ride (e.g. detours, extra stops) may be granted at the driver’s discretion. Additional charges may apply.

3. Pickup Time & Arrival Monitoring

  • The pickup time is as confirmed in your booking.

  • If a valid flight or train number is provided, we proactively monitor delays or early arrivals to adjust pickup accordingly.

  • If no number is provided, the agreed pickup time is binding.

4. Vehicle Class & Substitutions

  • Vehicle class (e.g. Executive, Limousine, Van, Electric) may be selected during booking.

  • Specific vehicle models are not guaranteed.

  • AMS Holland may upgrade vehicle class at no extra cost if the chosen class is unavailable.

5. Passenger Responsibilities

5.1 Luggage

  • Fares include luggage declared at time of booking.

  • Bulky or special items (e.g. wheelchairs, sports gear) must be declared in advance.

  • Undeclared or unsafe items may be refused.

5.2 Animals

  • Only allowed if declared in advance and transported in a secure carrier.

  • Non-compliant animal transport will be refused.

5.3 Children & Minors

  • Child seats must be pre-requested with age and number of children.

  • Transport of unaccompanied minors requires prior written approval.

  • For incidental transfers, a child seat is not legally required but available upon request and availability.

6. Cancellation, Changes & Waiting Times

6.1 Airport Pickups

  • Cancellations within 24 hours of scheduled pickup are non-refundable.

  • If no contact is made within 60 minutes of flight arrival, the ride is marked as a no-show and non-refundable.

  • If contact is made but the passenger fails to appear, a €18.75 per 15 minutes waiting fee applies.

6.2 Airport Pickups – Sprinter or Coach

  • Cancellations within 7 days are non-refundable.

  • No contact within 60 minutes after flight arrival results in no refund.

  • If contact is made but pickup fails, a €150 per hour (pro rata) waiting fee applies.

6.3 Point-to-Point Rides

  • Cancellations within 24 hours are non-refundable.

  • 15-minute grace period applies. After that, a waiting fee of €18.75 per 15 minutes applies from the scheduled pickup time.

6.4 Point-to-Point – Sprinter or Coach

  • Cancellations within 7 days are non-refundable.

  • A 15-minute grace period applies. Afterwards, €150 per hour (pro rata) applies, starting from scheduled pickup time.

6.5 Tours

  • Cancellations:

    • ≥24 hours before pickup: Full refund

    • 12–4 hours before pickup: 50% refund

    • <4 hours before pickup: No refund

  • No-show or last-minute cancellations are non-refundable.

6.6 Tours – Sprinter or Coach

  • Cancellations within 7 days are non-refundable.

  • 15-minute grace period applies. After this, €150 per hour (pro rata) waiting fee is charged.

  • Leaving the pickup location without notifying us is considered a no-show and fully chargeable.

6.7 Rebookings

  • Changes to an existing reservation are considered new bookings. The original cancellation policy remains in effect.

7. Waiting Time Summary

Service Type
Grace Period
Waiting Fee After Grace
Airport Pickup
60 minutes
€18.75 per 15 min
Train Station / Point-to-Point
15 minutes
€18.75 per 15 min
Sprinter or Coach (all types)
15 minutes
€150 per hour (pro rata)


8. Passenger Conduct

  • Seatbelt use is mandatory.

  • Follow driver instructions at all times.

  • It is not permitted to:

    • Smoke or vape

    • Eat without approval

    • Bring or consume alcohol without permission

  • Violation may result in cleaning fees or service refusal.

9. Payments

  • Payments via credit card are accepted. By submitting a payment method, the passenger authorizes AMS Holland to store and charge it.

  • Currency conversion or bank fees are borne by the passenger.

  • Invoices are issued digitally.

10. Liability

  • AMS Holland is liable only for damages caused by intentional misconduct or gross negligence.

  • Drivers are independent contractors; AMS Holland acts as an intermediary.

  • AMS Holland is not liable for lost or left-behind property.

11. Governing Law & Jurisdiction

  • All agreements are governed by Dutch law.

  • Legal jurisdiction is Amsterdam, unless otherwise dictated by law.