1. Booking & Confirmation

• All ride requests are subject to confirmation by AMS Holland and the assigned driver.

• Only the ride type agreed upon at the time of booking is guaranteed.

• A booking becomes valid once AMS Holland has confirmed it in writing via email or via a digital platform.
  
  

2. Ride Types & Service Options

AMS Holland offers the following services:

• Transfer rides (e.g. airport to city center or hotel)

• Long-distance rides (25 km and above)

• On-demand chauffeur service

• Hourly bookings (within or outside the pickup city)

• Tours and sightseeing rides

• Group transport with Sprinters or Coaches

Requests for changes during a ride (e.g. detours, extra stops) may be granted at the driver’s discretion. Additional charges may apply.

3. Pickup Time & Arrival Monitoring

• The pickup time is as confirmed in your booking.

• If a valid flight or train number is provided, we proactively monitor delays or early arrivals to adjust pickup accordingly.

• If no number is provided, the agreed pickup time is binding.
  
  

4. Vehicle Class & Substitutions

• Vehicle class (e.g. Executive, Limousine, Van, Electric) may be selected during booking.

• Specific vehicle models are not guaranteed.

• AMS Holland may upgrade vehicle class at no extra cost if the chosen class is unavailable.
  
  

5. Passenger Responsibilities

5.1 Luggage

• Fares include luggage declared at time of booking.

• Bulky or special items (e.g. wheelchairs, sports gear) must be declared in advance.

• Undeclared or unsafe items may be refused.
  
  

5.2 Animals

• Only allowed if declared in advance and transported in a secure carrier.

• Non-compliant animal transport will be refused.
  
  

5.3 Children & Minors

• Child seats must be pre-requested with age and number of children.

• Transport of unaccompanied minors requires prior written approval.

• For incidental transfers, a child seat is not legally required but available upon request and availability.
  
  

6. Cancellation, Changes & Waiting Times

6.1 Airport Pickups

• Cancellations within 24 hours of scheduled pickup are non-refundable.

• If no contact is made within 60 minutes of flight arrival, the ride is marked as a no-show and non-refundable.

• If contact is made but the passenger fails to appear, a €18.75 per 15 minutes waiting fee applies.
  
  

6.2 Airport Pickups – Sprinter or Coach

• Cancellations within 7 days are non-refundable.

• No contact within 60 minutes after flight arrival results in no refund.

• If contact is made but pickup fails, a €150 per hour (pro rata) waiting fee applies.
  
  

6.3 Point-to-Point Rides

• Cancellations within 24 hours are non-refundable.

• A 15-minute grace period applies. After that, a waiting fee of €18.75 per 15 minutes applies from the scheduled pickup time.
  
  

6.4 Point-to-Point – Sprinter or Coach

• Cancellations within 7 days are non-refundable.

• A 15-minute grace period applies. Afterwards, €150 per hour (pro rata) applies, starting from scheduled pickup time.
  
  

6.5 Tours

• Cancellations:

  • ≥24 hours before pickup: Full refund

  • 12–4 hours before pickup: 50% refund

  • <4 hours before pickup: No refund

• No-show or last-minute cancellations are non-refundable.
  
  

6.6 Tours – Sprinter or Coach

• Cancellations within 7 days are non-refundable.

• A 15-minute grace period applies. After this, €150 per hour (pro rata) waiting fee is charged.

• Leaving the pickup location without notifying us is considered a no-show and fully chargeable.
  
  

6.7 Rebookings

• Changes to an existing reservation are considered new bookings. The original cancellation policy remains in effect.
  
  

7. Waiting Time Summary

8. Passenger Conduct

• Seatbelt use is mandatory.

• Follow driver instructions at all times.

• It is not permitted to:

  • Smoke or vape

  • Eat without approval

  • Bring or consume alcohol without permission

• Violation may result in cleaning fees or service refusal.
  
  

9. Payments

• Payments via credit card are accepted. By submitting a payment method, the passenger authorizes AMS Holland to store and charge it.

• Currency conversion or bank fees are borne by the passenger.

• Invoices are issued digitally.
  
  

10. Liability

• AMS Holland is liable only for damages caused by intentional misconduct or gross negligence.

• Drivers are independent contractors; AMS Holland acts as an intermediary.

• AMS Holland is not liable for lost or left-behind property.
  
  

11. Governing Law & Jurisdiction

• All agreements are governed by Dutch law.

• Legal jurisdiction is Amsterdam, unless otherwise dictated by law.